Shipping and Delivery Policy

Effective Date: 07/06/2023

At getptecert.online, we aim to ensure a smooth, timely, and secure delivery experience. This Shipping Policy explains how and when your services or products will be delivered, based on whether they are digital or physical in nature.

1. Digital Product Delivery

Most of the products and services offered on getptecert.online are delivered electronically.

What qualifies as digital delivery:

PTE certificate support services
Processed digital documentation
Emailed PDF results or consultation materials
Online account setup or access credentials

Delivery Timeframe:

Digital services are typically delivered within 1–3 business days after order confirmation and receipt of required customer information.
In urgent cases or with priority service selected, delivery may occur within 24 hours, subject to availability and verification.

Delivery Method:

All digital orders are sent via email to the address you provided at checkout.
If applicable, download links or secure login credentials will also be included in the email.

If You Don’t Receive Your Digital Product:

Please check your spam or junk folder first.
If you still haven’t received your product within the expected time, email us at:

contact@getptecert.online with your order ID.

2. Physical Shipping

Although we primarily provide digital services, in rare cases we may offer physical delivery of printed certificates or supporting documents.

Shipping Carriers:

We use trusted carriers such as DHL, FedEx, or local postal services, depending on the destination.

Shipping Locations:

We ship globally to most countries. However, some regions may be excluded due to restrictions or carrier limitations.

Shipping Costs:

Shipping fees (if applicable) will be calculated at checkout or communicated directly via email if handled manually.
Expedited shipping is available at an additional cost.

Estimated Delivery Time:

Standard shipping: 5–12 business days (depending on country)
Express shipping: 2–5 business days

Tracking:

A tracking number will be provided via email once your package is dispatched.
Customers are responsible for monitoring the shipment and ensuring someone is available to receive the item.

3. Customs, Duties & Taxes

If you are located outside the country of origin, your order may be subject to customs duties or import taxes. These fees are the responsibility of the buyer, and we are not liable for delays caused by customs procedures.

4. Address Accuracy

Please ensure that the shipping or email address provided at checkout is correct. We are not responsible for delivery failures due to incorrect or incomplete information.